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FAQ

  • Please review all information carefully before placing your order, including product name, price, quantity, model, specification, size, contact address, telephone number, consignee, etc. If the consignee is inconsistent with you, the consignee's actions and meanings are deemed to be your actions and meanings, and you shall be jointly and severally liable for the legal consequences of the consignee's actions and meanings.

    We are unable to make changes to or cancel an order once it has been submitted. If you want to change the shipping address, you can contact our agent in your area before shipping day.
  • All prices in theStylePlatform.com are DDP (Delivered Duty Paid) price, it means we will cover all charges from A to Z until our products delivered to your door.
  • The products under "Capsule Collection" is pre-order, so there will be a regular time for producing, usually it takes 4-6 weeks. As we have agents in more than 136 countries, we will ship the packages to them, and once they get the packages, they will distribute the products to you, normally on working days. You can contact the agent in your area for more information.

    Total delivery time equals to Producing time plus Shipping time.
  • All payment on theStyleplatform.com will be accomplished through deposit.

    Bank Account Info as below.
    Account:
    Bank:
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  • Involving high shipping costs and longtime investment, we do not accept any returns other than quality problems. We promise to have a strict quality control process in the factory to prevent the problems.

    If unfortunately, there are some quality problems or the product is damaged during transit, with relevant proof provided, please contact your agent to process exchanges procedure.